FAQs / Return & Refund Policy

FAQs: 

"When will I receive my order?"

A. We will typically ship your order within 3-5 business days. Once shipped, you can expect to receive your package within a few days depending on your shipping option.

"Can I return this item or exchange it?"

A. Due to the nature of our products, returns and exchanges are NOT accepted. If your package arrives damaged or defective, please do not hesitate to reach out to us at Help@tshanelbeauty.com!

"Can I pick up my order?"

A. At this time, we do not allow local pickup. However, keep an eye out for upcoming events so that you can enjoy in-person shopping.

 

Returns, Exchanges, Refunds:

Due to the nature of our products, returns and exchanges are NOT accepted. If your package arrives damaged or defective, please do not hesitate to reach out to us at Help@tshanelbeauty.com!